Fifteen minutes ago I heard grown-up voices and the intermittent cry of a child from the waiting area. It certainly is taking a long time to process the last patient of the day. There must be a glitch of some kind. more»
It’s Saturday morning, the last day of my 6-day workweek. Twelve hours have elapsed since I finished my previous shift at the after-hours care center. I step in through the front door, valise in hand, to find my assistant seated behind the reception desk. “How does it look?” I ask him.
“Ten appointments so far,” he says, “last one at 10:30 a.m.”
I do a quick mental calculation — roughly 9 minutes allotted for each patient. And there’s no telling how many additional walk-ins might show up over the course of the morning. more»